PRIVACY POLICIES

  • We welcome you to our website www.venus-star-resort.com, and invite you to explain the terms of our privacy policy before providing us with your personal data on it.


    NOTICE TO MINORS.


    People over 18 years old can register at www.venus-star-resort.com as users.

    Minors under 18 years of age cannot enter our Resort, as it is a resort for adults only.

    If you are under 18 years old and have accessed our website, you should not register as a user and you are totally prohibited from booking at Venus Star Resort. 


    PRIVACY AND RIGHTS TO BE RESPECTED AT www.venus-star-resort.com
    Our company is characterized by the respect and due care of the personal data of our users/customers. As a user, you should know that your rights are guaranteed. 


    Our principles regarding your privacy are as follows:

    We do not ask for personal information unless it is necessary to provide you with our services.
    We do not share our users’ personal information with anyone, except to comply with the law or if we have your express permission.
    We do not use your personal information for any purpose other than as stated in this privacy policy.

    Notice of our Privacy Policy: it may change in response to legislative or self-regulatory requirements, so I advise you as a user to visit it and review it periodically. It will be applicable in the event that users decide to fill in any of its contact forms where personal data is collected. 


    LEGAL REGULATIONS TO WHICH THIS WEBSITE IS SUBJECT

    www.venus-star-resort.com has adapted this website in accordance with the requirements of the Organic Law on Personal Data Protection (hereinafter Law 3/2018 LOPDGDD) and other applicable regulations, with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals (hereinafter RGPD), as well as with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter LSSICE). 


    RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

    Identity of the person in charge: Venus Resort SL
    Trade name: Venus Star Resort
    NIF/CIF: B76306604
    Address: Calle Einstein nr. 4 – Sonnenland -35100 Maspalomas
    E-mail: contact [at] venus-star-resort [dot] com
     Activity: Catering

    For the purposes of the provisions of the General Data Protection Regulation 2016/679 of 27 April 2016, the personal data you provide on the forms on the website will be processed on the website. To process our users’ data, we use all the technical and organisational security measures provided for in current legislation. 

    PRINCIPLES OF APPLICATION TO YOUR PERSONAL INFORMATION

    When dealing with your personal data, we will use the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data:

    Principle of lawfulness, fairness and transparency.
    Principle of data minimization.
    Principle of limitation of storage time.
    Principle of integrity and confidentiality.


    HOW WE HAVE OBTAINED YOUR PERSONAL DATA ON OUR WEBSITE
    The personal data we process on www.venus-star-resort.com comes from: 

    Contact form
     Web Booking

    RIGHT
    The interested party may exercise the following rights:

    The right to request Access to your personal data, and to obtain information about whether or not we are processing personal data concerning you.
    The right to request the rectification of inaccurate data, or if necessary, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
    Right to request the Limitation of the Treatment of your Data, in which case we will only keep them for the exercise or defense of claims.
    Right to request the Opposition to the Processing of your Data, under certain circumstances and based on reasons related to your particular situation.
    Right to the Portability of your Data.
    Right to Withdraw the Consent given, without such withdrawal affecting the lawfulness of previous processing based on such consent.
    Right to effective judicial protection and right to complain to a Control Authority.

    PROCESSING PURPOSE

    When a user connects to our website to, for example, send an email to the owner, make a contract or request a service, he is providing personal information for which he is responsible www.venus-star-resort.com. Such information may include personal data such as IP address, physical address, name, email address, phone number and other information. By providing such information, the user gives his/her consent for his/her information to be collected, used, managed and stored by www.venus-star-resort.com, as only described and detailed in the Legal Notice and in this Privacy Policy. In www.venus-star-resort.com, there is a data capture system where we treat the information provided by interested persons with the following purpose:

    Contact form: We request the following personal data: name, email, subject and message. In order to respond to the requirements of the users of www.venus-star-resort.com, we use these data to answer requests and respond to doubts, complaints, comments, among others, that may arise with regard to the information included on the website, the services provided through the website, the processing of their personal data, questions regarding the legal texts included on the website, as well as any other query that they may have and which are not subject to contract conditions.


    Web Reservations: We request the following personal data: Name, Email, Address, Telephone, Reservation date, reservation characteristics, credit card details, special requests. To process the reservations of the users of www.venus-star-resort.com, other purposes for which we treat their personal data are
    To ensure that the conditions of use and applicable law are met. This may include the development of tools and algorithms that help our website to ensure the confidentiality of personal data collected.
    To support and improve the services offered by our site.
    Other non-identifying data is collected through some cookies that are downloaded to the user’s computer when browsing our website and which we detail in our Cookie Policy.
    Management of social networks. www.venus-star-resort.com may be present on social networks. The processing of data carried out on people who become followers on the social networks of the official pages of www.venus-star-resort.com will be governed by this section, as well as by the conditions of use, privacy policy and access regulations belonging to the social network that apply in each case and accepted in advance by the user of www.venus-star-resort.com. It will process your data in order to correctly manage your presence on the social network, informing you of activities or services of www.venus-star-resort.com as well as any other purpose that the regulations of social networks allow. We will not use the profiles of followers in social networks to send advertising individually.


    According to the Regulation (EU) 2016/679 of the European Parliament and the Council of 27th April 2016, Venus Resort S.L., with address at Calle Einstein nr. 4 – Sonnenland, Las Palmas de Gran Canaria, CP 35100 will be responsible for the treatment of the data corresponding to the users of the website.

    www.venus-star-resort.com does not sell, rent or lease personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in various cases, collaborations with other professionals may be carried out. In such cases, the consent of the users will be required, informing them of the identity of the collaborator and the purpose of the collaboration, all under the strictest security. 

     

    LEGITIMACY FOR THE TREATMENT OF YOUR DATA

    The legal basis for the processing of your data is consent. Therefore, in order to contact us, make reservations or comments on our website, the consent and acceptance of this privacy policy is required.

    The offer of our services is based on the consent that is requested, as well as the contracting of our services according to the terms and conditions that are stated in the Contracting Policy.

    The use of your data is legitimated by the European and Spanish data protection regulations in accordance with the following legal bases

    – You have given your consent (a consent form has been submitted to you to authorize the processing of your data for certain purposes; you may revoke the consent given at any time);

    PURPOSE – The processing of your data is necessary for the management and maintenance of a contract with you;

    – The processing of your data is necessary to comply with our legal obligations;

    – We use your data to achieve a legitimate interest and our reasons for doing so outweigh any possible prejudice to your rights to the protection of your data;

    There may be purposes that are permitted under other legal bases; in such cases, we will make every effort to identify the legal basis in question and communicate it to you as soon as we become aware of its existence.


    RECIPIENTS TO WHOM YOUR DATA WILL BE COMMUNICATED
    In order to provide services strictly necessary for the development of the activity, www.venus-star-resort.com shares data with the following providers under their corresponding privacy conditions. The data will be communicated to the following companies to provide services strictly necessary for the development of their activity, www.venus-star-resort.com shares data with the following providers under their corresponding privacy conditions.

    Google Analytics: a web analysis service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help www.venus-star-resort.com analyze the use that users make of the web site. The information generated by the cookie about your use of www.venus-star-resort.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.
    Sirvoy Ltd.: Is a hotel reservation and property management system software.  It is a registered company in Ireland and uses cookies under the conditions set out in its privacy policy: https://sirvoy.es/politica-de-privacidad/

    NAVIGATIONAL DATA

    When you browse www.venus-star-resort.com we may collect non-identifiable data, such as IP addresses, geographic location (approximately), a record of how our services are used, as well as other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third party services. This website uses the following third-party analysis services:

    Google Analytics

    We use this information to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole. 

    DATA PRIVACY AND SECURITY. ACCURACY AND TRUTHFULNESS OF DATA
    www.venus-star-resort.com undertakes to use and process the data, including the personal data of the users, with due respect for confidentiality and to use them in accordance with the purpose of the same, as well as to comply with its obligation to store them and to adapt all measures to avoid their alteration, loss, treatment or unauthorised access (such as the https protocols we use), in accordance with current legislation on data protection. www.venus-star-resort.com cannot guarantee the absolute impregnability of the Internet network and, therefore, the violation of data through fraudulent access by third parties. As a user of www.venus-star-resort.com, you are responsible for the correctness and veracity of the data that you provide to www.venus-star-resort.com exonerating Venus Resort SL, of any responsibility in this respect. The users guarantee and are responsible for the exactness, validity and authenticity of the personal data that they provide, as well as committing themselves to keeping it duly updated. The user accepts to give the complete information, as well as correct in the form of contact disposed in our web page. 


    ACCEPTANCE AND CONSENT

    The user declares that he/she has been informed of the conditions of protection of personal data, accepting and giving his/her consent to the treatment of the same by Venus Resort SL, in the form and for the purposes indicated in this privacy policy. 


    MODIFICATIONS TO THE PRIVACY POLICY

    www.venus-star-resort.com reserves the right to change the privacy policy in order to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, the Provider will announce on this page the changes made in advance in terms of implementation. 


    CORREOS INFORMATIVOS / COMERCIALES

    Conforme a la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE), www.venus-star-resort.com no realiza prácticas de SPAM, por lo que no envía correos comerciales por vía electrónica que no se hubiesen solicitado o autorizado de forma previa por el usuario. En el formulario dispuesto en la página web, el usuario tiene la opción de otorgar su consentimiento expreso para recibir el boletín, independientemente de la información comercial solicitada de forma puntual. Atendiendo a la Ley 34/2002 de Servicios de la Sociedad de la Información y de comercio electrónico, www.venus-star-resort.com se compromete a no enviar comunicaciones de carácter comercial sin su debida autorización e identificación. 


    CONSULTAS SOBRE LA POLÍTICA DE PRIVACIDAD O SOBRE TUS DERECHOS
    Si tienes alguna cuestión, consulta o duda sobre la gestión de alguna información personal que hayas proporcionado, puedes contactarnos a través del teléfono o correo electrónico indicados a continuación:

    Tlf: 928.50.26.73 – 682.90.33.26
    Email:contact [at] venus-star-resort [dot] com